![]() ![]() To apply for our Financial Assistance Program, download an application and mail it to the address listed on your invoice, or, call the Customer Service phone number listed on your invoice.įor additional questions please contact Billing Customer Service. If you do not have an invoice, contact Billing Customer Service. To take advantage of a payment plan, call the customer service phone number listed on your invoice. The guidelines are updated annually and are available at the HHS website. Department of Health and Human Services poverty guidelines. ![]() We will determine your eligibility based on your income and the U.S. Discounts are based on guidelines provided by the US Department of Health and Human Services and can be as much as 100% of your amount due. ![]() We offer tiered discounts that take into account your income and family unit size. We offer payment plans, which allow those who are unable to pay their full balance by the due date, to make monthly installment payments. Through our Patient Assistance Program, we tailor solutions for uninsured or underinsured patients based on individual circumstances and may adjust some or all laboratory charges if you cannot afford to pay for your testing. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.We are committed to providing clinical laboratory services regardless of your ability to pay. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. bills not relating to contact Quest Diagnostic. I went to the clinic and the bloodwork was done there.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. At Quest, our goal is to help you better understand and take control of your health. Other affiliates operated under the Quest® brand, such as Quest Consumer Inc., do not provide HIPAA. Quest Diagnostics Incorporated and certain affiliates are CLIA certified laboratories that provide HIPAA covered services. She asked me if I had gone "online" and I said I had completed the registration over the phone. Quest® is the brand name used for services offered by Quest Diagnostics Incorporated and its affiliated companies. The woman who stepped into the waiting room was informed that my appointment was not showing on the kiosk. I tried to get someone behind the sliding frosted glass to speak with me and was ignored. I typed in everything correctly and then was informed that there was no appointment scheduled for me. I had to use a kiosk that would scan my driver's license. When I arrived at the facility prior to my appointment, I was not allowed to check in with a human being. This was repeated to me and I wrote all of the information on a piece of paper. I was also given a confirmation code of LGYDDZ. I had my choice of appointment time and chose Friday, August 4, 2023, at 9:10 a.m. The automated system asked me to identify which location I wished to have the bloodwork done. Here, Quest patients have secure access to pay their bill, update insurance, edit their profile and view their account history. We'll redirect you to, the website of Quest's billing services provider. Oak Street Health has a contract with Quest Diagnostics. Thank you for choosing Quest Diagnostics. ![]() On Thursday, August 3, 2023, I called Quest Diagnostics at ************ to schedule bloodwork my new health care provider needed prior to my wellness checkup on August 15, 2023. ![]()
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